Customer Quality Engineer

We use cookies and similar technologies to personalize content and ads and analyze our traffic. We want to be transparent about the data we and our partners collect and how we use it, so you can best exercise control over your personal data. Please click here to review all cookies used on this site. By selecting "Accept All", you agree to our use of cookies and our sharing of information with our partners. You can elect to opt-out of this information collection by selecting "Reject All". Please utilize this cookie consent tool to manage or update your preferences. Learn more about our Privacy Statement. Cookie settings Accept all Reject all Skip to content Lenovo WHY LENOVO BENEFITS CULTURE LOCATIONS UNIVERSITY LOG IN ENGLISH Customer Quality Engineer General Information Req # WD00102169 Career Area: Hardware Engineering Country/Region: China State: Shanghai City: 上海（Shanghai） Date: Wednesday, July 22, 2026 Working Time: Full-time Additional Locations: * China - Shanghai - 上海（Shanghai） Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Responsibilities and Duties: Lead Customer Quality team to maintain the field product performance. Good Relationship with customer, visit SQE/warranty SQE frequently, visit the dealers to avoid the sudden issue happened. Control the warranty cost. Set-up warranty objective and drive team to meet target, negotiate the warranty percentage and punishment. First responsibility on customer claim and invoice/payment issued. Handle the customer complaint, including 0km and warranty issues. Chasing the failure analysis progress, analyzing the warranty issue data to push the internal modification. Contribute the issues in LLs database. Organize the internal team

to complete the 8D report and report to customer for each customer complaint, 0km & warranty. Responsible on customer SCORECARD. Check the customer compliant via customer portal every day, provide the quality data every week, including CPPM, RPPM, IPTV(3MIS.6MIS,12MIS), bunch issue, control shipping and call back. Analyze the data and push the corrective action internally. Support the salable build in line on customer side and dealers_4S shops and service center. Read OBD/load bug or log to provide internally. Use CAN-tools and confirmed the failure follow product via ABA or other method. Reflash the parts via CAN-tools or PC. Familiar with OBD working and log transfer. Lead containment actions in customer side, such as sorting or bunch reflash. Good relationship with outsource nearby customer plant or warehouse. Receive the 0km/warranty return parts, from customer line or warehouse. Delivery the return parts to internal plant pending on the necessary, including NTF/CCNV/Trouble Find, etc. Support the PPAP provide after mass-production. Follow up cut-in point management, checking with PQM and follow the logistic and warehouse, guarantee the change traceability and containment action effective. Join in project team to guarantee the product diagnosis manual completed by system engineering. Guarantee the APT/after-marking diagnosis equipment has been designed and delivery to CQ team before SOP. Follow the customer visit/audit in plant after PPAP. Qualifications: Bachelor's degree in ME/EE/other Engineering majors · Fluent oral English, English could be used in daily work. Over 5 years’ service experience for Quality/Design/Manufacture relative jobs in Automotive or Electrical industrial suppliers. At least 3 years’ experience in customer quality leader role. International company experience is preferred. Experience in Problem Solving practices. Advanced analytical ability using problem solving tools, such as FTA, DMAIC, 8D, 5why, etc. Interpersonal skills to work effectively with customers and internal team. Familiar to IATF16949 standard and OEM customer quality system. Familiar with VW CSR is a plus. Organizational and planning capabilities. Excellent communication and negotiation skill. Additional Locations: * China - Shanghai - 上海（Shanghai） Go back APPLY If you require an accommodation to complete this application, please contact ability@lenovo.com Share this job: Share Customer Quality Engineer with LinkedIn Share Customer Quality Engineer with a friend via e-mail Similar jobs 音频硬件工程师 上海（Shanghai）, Shanghai, China, Sr. Development Manager(EE) 上海（Shanghai）, Shanghai, China, Android 系统工程师 上海（Shanghai）, Shanghai, China, View all Lenovo.com | Privacy | Terms of use | FAQs | Follow WeAreLenovo | Cookie Consent Tool Instagram Facebook Twitter LinkedIn YouTube © 2026 Lenovo. All rights reserved