SAP Ariba Support Engineer, Procurement Technology Solutions

SAP Ariba Support Engineer, Procurement Technology Solutions 发布于 2026-07-21 MJ022585 MJ022585 | GTS - Region APAC GTS - Region APAC | 全职 全职 | 辽宁·大连市 辽宁·大连市 General Description:The SAP Ariba Support Analyst provides functional support for SAP Ariba applications, assisting with incident resolution, configuration changes, testing, and process improvements across upstream and downstream procurement capabilities. The role partners with business and technology stakeholders to maintain system stability, support users, and drive continuous improvement within the procurement technology ecosystem.Essential Functions of the Job: Provide initial end user support for SAP Ariba applications, ensuring system stability, issue resolution, and continuous process improvement for procurement and supplier management functions.Key ResponsibilitiesProvide L2 support for SAP Ariba modules (Sourcing, Contracts, Buying, Invoicing, Supplier Lifecycle).Monitor system performance, job failures, and integration exceptions (basic level).Support user access, roles, and master data updates (supplier/vendor data, catalog enablement).Troubleshoot and resolve functional and basic technical issues raised via ticketing systems.Perform root cause analysis and recommend permanent fixes.Coordinate with L3 support and SAP for complex incidents.Monitor system performance, interfaces, and integrations.Support data corrections, master data governance, and reporting issues.Participate in UAT support and minor enhancements, assist in testing (SIT/UAT) for enhancements, patches, and releases.Perform configuration-level troubleshooting (forms, approval flows, master data, catalogs).Analyze and triage issues, escalating complex defects to L3 with proper documentation.Maintain knowledge base articles, documentation for known issues and solutions. and standard operating procedures.  Qualifications:4+ years of experience in SAP Ariba support or similar procurement platforms.Strong understanding of procurement and supplier lifecycle processes.Experience with ticketing tools (ServiceNow, Jira, etc.).Basic knowledge of integrationsStrong problem-solving and communication skills.Preferred Skills:Life sciences/pharmaceutical experience in regulated environments.SAP Ariba and/or SAP certifications.Experience with ServiceNow, JiraExperienced working in a global, diverse and multicultural environment!Professional Skills:Strong written and verbal communication skillsAbility to work effectively in a collaborative, team‑oriented environmentStrong analytical and problem‑solving capabilitiesAbility to work independently in a fast‑changing environmentSupervisory Responsibilities:  NoBeOne Global Competencies:When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.Fosters TeamworkProvides and Solicits Honest and Actionable FeedbackSelf-AwarenessActs InclusivelyDemonstrates InitiativeEntrepreneurial MindsetContinuous LearningEmbraces ChangeResults-OrientedAnalytical Thinking/Data AnalysisCommunicates with Clarity百济神州全球胜任力 当我们通过以下十二项全球胜任力，展现出 "患者为先"、"无界协作"、"锐意创新 "和 "追求卓越 "的价值观时，我们就能帮助全世界更多患者获得更多负担得起的药品。 ●团队协作 ●提供并征求坦诚及可行的反馈 ●自我认知 ●兼容并蓄 ●积极主动 ●开拓精神 ●持续学习 ●拥抱变化 ●结果导向 ●分析性思维/数据分析 ●卓越财务 ●清晰沟通 BeOne Global Competencies When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world. ●Fosters Teamwork ●Provides and Solicits Honest and Actionable Feedback ●Self-Awareness ●Acts Inclusively ●Demonstrates Initiative ●Entrepreneurial Mindset ●Continuous Learning ●Embraces Change ●Results-Oriented ●Analytical Thinking/Data Analysis ●Financial Excellence ●Communicates with Clarity 求职者隐私申明： 百济神州致力于尊重和保护您的个人信息权利，并承诺依据合法、正当、必要和诚信的原则处理您的个人信息（包括个人敏感信息 ）。 由于百济神州在全球范围内开展业务，我们可能需要基于人力资源管理等合理业务目的而将您的个人信息发送和/或存储在位于您所在国家以外其他国家（例如：美国）的服务器和数据库中，详情参见百济神州《求职者隐私政策》（百济神州官网 - 隐私政策 - 求职者隐私政策）。 如您主动向我们提供您的简历信息或其他个人信息，则视为您已经充分理解并确认接受百济神州《求职者隐私政策》内容。如您对此有任何疑问的，请勿提交简历信息或其他个人信息。 BeOne is committed to respect and protect your personal information rights, and will process your personal information, including your sensitive personal information, based on the principles of legality, legitimacy, necessity, and integrity. Due to the reasonable business need for human resource management as a result of BeOne’s global operation, your personal information may be transferred and/ or stored in a server/database located in a third country (e.g., the United States) other than your own country. For further details, please refer to BeOne Job Applicant Privacy Policy (BeOne official website - Privacy Policy - Job Applicant Privacy Policy). If you voluntarily provide your resume or other personal information to us, it is deemed as you have thoroughly acknowledged and accepted BeOne Job Applicant Privacy Policy. If you have any concern, please DO NOT submit your res

ume or any other personal information. General Description: The SAP Ariba Support Analyst provides functional support for SAP Ariba applications, assisting with incident resolution, configuration changes, testing, and process improvements across upstream and downstream procurement capabilities. The role partners with business and technology stakeholders to maintain system stability, support users, and drive continuous improvement within the procurement technology ecosystem. Essential Functions of the Job: Provide initial end user support for SAP Ariba applications, ensuring system stability, issue resolution, and continuous process improvement for procurement and supplier management functions. Key Responsibilities Provide L2 support for SAP Ariba modules (Sourcing, Contracts, Buying, Invoicing, Supplier Lifecycle). Monitor system performance, job failures, and integration exceptions (basic level). Support user access, roles, and master data updates (supplier/vendor data, catalog enablement). Troubleshoot and resolve functional and basic technical issues raised via ticketing systems. Perform root cause analysis and recommend permanent fixes. Coordinate with L3 support and SAP for complex incidents. Monitor system performance, interfaces, and integrations. Support data corrections, master data governance, and reporting issues. Participate in UAT support and minor enhancements, assist in testing (SIT/UAT) for enhancements, patches, and releases. Perform configuration-level troubleshooting (forms, approval flows, master data, catalogs). Analyze and triage issues, escalating complex defects to L3 with proper documentation. Maintain knowledge base articles, documentation for known issues and solutions. and standard operating procedures.   Qualifications: 4+ years of experience in SAP Ariba support or similar procurement platforms. Strong understanding of procurement and supplier lifecycle processes. Experience with ticketing tools (ServiceNow, Jira, etc.). Basic knowledge of integrations Strong problem-solving and communication skills. Preferred Skills: Life sciences/pharmaceutical experience in regulated environments. SAP Ariba and/or SAP certifications. Experience with ServiceNow, Jira Experienced working in a global, diverse and multicultural environment! Professional Skills: Strong written and verbal communication skills Ability to work effectively in a collaborative, team‑oriented environment Strong analytical and problem‑solving capabilities Ability to work independently in a fast‑changing environment Supervisory Responsibilities: No BeOne Global Competencies: When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world. Fosters Teamwork Provides and Solicits Honest and Actionable Feedback Self-Awareness Acts Inclusively Demonstrates Initiative Entrepreneurial Mindset Continuous Learning Embraces Change Results-Oriented Analytical Thinking/Data Analysis Communicates with Clarity 百济神州全球胜任力 当我们通过以下十二项全球胜任力，展现出 "患者为先"、"无界协作"、"锐意创新 "和 "追求卓越 "的价值观时，我们就能帮助全世界更多患者获得更多负担得起的药品。 ●团队协作 ●提供并征求坦诚及可行的反馈 ●自我认知 ●兼容并蓄 ●积极主动 ●开拓精神 ●持续学习 ●拥抱变化 ●结果导向 ●分析性思维/数据分析 ●卓越财务 ●清晰沟通 BeOne Global Competencies When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world. ●Fosters Teamwork ●Provides and Solicits Honest and Actionable Feedback ●Self-Awareness ●Acts Inclusively ●Demonstrates Initiative ●Entrepreneurial Mindset ●Continuous Learning ●Embraces Change ●Results-Oriented ●Analytical Thinking/Data Analysis ●Financial Excellence ●Communicates with Clarity 求职者隐私申明： 百济神州致力于尊重和保护您的个人信息权利，并承诺依据合法、正当、必要和诚信的原则处理您的个人信息（包括个人敏感信息 ）。 由于百济神州在全球范围内开展业务，我们可能需要基于人力资源管理等合理业务目的而将您的个人信息发送和/或存储在位于您所在国家以外其他国家（例如：美国）的服务器和数据库中，详情参见百济神州《求职者隐私政策》（百济神州官网 - 隐私政策 - 求职者隐私政策）。 如您主动向我们提供您的简历信息或其他个人信息，则视为您已经充分理解并确认接受百济神州《求职者隐私政策》内容。如您对此有任何疑问的，请勿提交简历信息或其他个人信息。 BeOne is committed to respect and protect your personal information rights, and will process your personal information, including your sensitive personal information, based on the principles of legality, legitimacy, necessity, and integrity. Due to the reasonable business need for human resource management as a result of BeOne’s global operation, your personal information may be transferred and/ or stored in a server/database located in a third country (e.g., the United States) other than your own country. For further details, please refer to BeOne Job Applicant Privacy Policy (BeOne official website - Privacy Policy - Job Applicant Privacy Policy). If you voluntarily provide your resume or other personal information to us, it is deemed as you have thoroughly acknowledged and accepted BeOne Job Applicant Privacy Policy. If you have any concern, please DO NOT submit your resume or any other personal information. 立即投递